Arts Jobs - DetailVisitor Services Associate
Los Angeles, CA
JOB TITLE Visitor Services Associate
REPORTS TO Associate Director of Visitor Services
CLASSIFICATION Part-time, non-exempt
DATE AVAILABLE June 29, 2015, thereafter on a rolling basis
DATE POSTED April 30, 2015
WHO WE ARE
The Broad is a new, contemporary art museum built by philanthropists Eli and Edythe Broad on Grand Avenue in downtown Los Angeles. The museum will be home to the nearly 2,000 works of art in The Broad Art Foundation and the Broads’ personal collections, which are among the most prominent holdings of postwar and contemporary art worldwide. With its innovative “veil-and-vault” concept designed by renowned architects Diller Scofidio + Renfro, the 120,000-square-foot, $140 million building will feature two floors of gallery space to showcase The Broad’s comprehensive collections and will be the headquarters of The Broad Art Foundation’s worldwide lending library. The Broad has also built a 24,000-square-foot public plaza adjacent to the museum to add another parcel of critical green space to Grand Avenue.
WHAT WE DO
We believe that The Broad is first and foremost a museum created for the public. We want all visitors, from first-time museum-goers to seasoned art aficionados, to feel welcome, to explore, and to learn.
HOW YOU FIT IN
On September 20, 2015, The Broad will open its doors to the public. As a visitor services associate at The Broad, you have the opportunity to be a part of a new museum from the very beginning. The visitor services team will set the standard for what concierge-level service should look like in a museum. From planning itineraries, to sharing knowledge about the collections and architecture, to finding new ways to surprise and delight our visitors every day, you will truly be the face of The Broad.
ABOUT THE POSITION
At The Broad, we want visitors to feel comfortable asking any staff member to answer any question. All visitor services staff at The Broad will be cross-trained in three visitor-facing areas: visitor orientation and ticketing, in-gallery experience, and safety and security. Visitor services staff will have the opportunity to learn and grow within each of these areas as they progress in their positions.
- Greet and welcome all visitors
- Reserve/sell timed general admission, program, and special exhibition tickets
- Facilitate check-in process for all visitors and groups, and assist them in planning their museum experience
- Scan tickets at gallery entrances
- Redirect or suggest alternatives to sold-out experiences
- Become an expert in the Broad collections, the museum building, and its place in the downtown ecosystem
- Ensure easy and efficient visitor flow through the museum
- Enforce security and safety procedures and protocols in all public spaces of the museum
- Complete all required ongoing training, including but not limited to security training, audience engagement and collection training, and visitor orientation and ticketing training
- Be available to answer questions throughout galleries, and enforce gallery rules of conduct when needed
- A passion for people, museums, and contemporary art
- Minimum 1 year experience in a visitor facing role at a comparable organization
- Experience in hospitality, retail, attractions, or cultural organizations preferred
- High school diploma required; relevant coursework from an accredited college or university strongly preferred
- Foreign language skills strongly preferred
- Knowledge of admissions, POS, and online ticketing systems
- Ability to work with individuals from a wide variety of ethnic, cultural, and economic backgrounds
- Ability to identify and positively resolve visitor issues in the moment; strong decision making skills necessary
- Must be able to work weekends, holidays, and special events as necessary
- General knowledge of information technology and business software applications; must be highly proficient using Microsoft Office Suite
- Effective and persuasive communications skills; able to write and speak clearly and present information to a wide variety of internal and external stakeholders
Must be able to stand and move around public areas of the museum for extended periods of time (reasonable accommodation will be made for qualified candidates with disabilities).
Prior to the opening of The Broad, standard office hours will be Monday through Friday. After the opening of The Broad, the work schedule for this position may be shifted to include Saturday and Sunday.
Competitive and commensurate with experience.
Employment is contingent upon a satisfactory background and reference check, which will include criminal reports as well as verifications of employment and educational records. You must be legally authorized to work in the United States for any employer.
Please submit your resume and letter of interest at https://thebroad.recruiterbox.com/jobs/fk0h1uj.
We will only contact candidates selected for further consideration. No phone inquiries please.
EQUAL OPPORTUNITY EMPLOYER
The Broad does not discriminate on the basis of race, color, religion, ethnic or national origin, age, disability, gender, sexual orientation, veteran status or other characteristics covered by law with regard to employment opportunities.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.