California Arts Council

State of California
 

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Operations Manager - Theatre/Performing Arts
San Diego Theatres

San Diego, CA

San Diego Theatres (SDT), a performing arts center operating the San Diego Civic Theatre and the historic Balboa Theatre in downtown San Diego with an $8.1M annual budget serving over 450,000 people annually, seeks applicants for the position of Operations Manager.

The Operations Manager is a new senior level position primarily focused on positive on-site patron experience that will be phased over a period of time to build internal and external loyalty and satisfaction for SDT stakeholders through strategic leadership, supervision and coordination related to on-site stakeholder experience. This includes the following institutional elements:

  • External: Patron experience management including front-of-house guest services management, food and beverage services management; security management; housekeeping management; parking and external environment coordination. The Operations Manager oversees front-of-house managers and ushers, security managers and staff, food and beverage managers and staff, and housekeeping supervisors and staff.
  • Internal: Facility management; elements of human resources coordination; and information technology coordination. Helps facilitate an integrated, patron-focused organization, working within cross-departmental teams to drive patron-related revenues and patron cultivation, particularly through operations. 

The requirements for applicants for this position are:

  • Bachelor’s degree (B.A.) from a four-year college or university in a related field;
  • Five (5) years of increasingly responsible positions in performing arts or hospitality industry operations management;
  • Strong interpersonal skills to foster a welcoming, effective, and efficient environment for clients, guests, contractors, and employees; Excellent communication skills and strong emotional intelligence;
  • Strong analytical skills required, and ability to solve practical problems and provide solutions in a complex environment;
  • Strong attention to detail and ability to plan and organize;
  • Knowledge of building policies, city codes and fire codes as they pertain to event management desired;
  • Other preferred certifications include Food Handlers Certificate; TEAM alcohol management training; and AED and CPR certifications;
  • Exceptional ethics, honesty, and integrity as well as complete respect for confidentiality and the appropriateness of communications;
  • Ability and expectation to work irregular hours, nights, weekends, holidays, and long hours as necessary;
  • Position is physically demanding, with considerable amount of walking and lifting;
  • Must have the ability to coordinate several activities simultaneously; and
  • Must be able to handle stressful situations in a calm, professional manner.

HOW TO APPLY: Please send a letter of interest, compensation requirement, and résumé to info@sandiegotheatres.org by August 15, 2015. No phone calls or letters via mail will be accepted.



Contact:
Email:info@sandiegotheatres.org
Phone:
Addressee:
Address:
Website: www.sandiegotheatres.org

Deadline: 08-15-2015


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