California Arts Council

State of California
 

Arts Jobs - Detail

House Manager
California Center for the Arts, Escondido

Escondido, CA

California Center for the Arts, Escondido

JOB ANNOUNCEMENT

House Manager

The California Center for the Arts, Escondido is seeking experienced and customer service oriented part-time House Managers to be a part of the Center’s Front of House team!

About the Center:

The Center is a non-profit organization presenting a rich and diverse array of artistic and cultural offerings.  Through arts in education, quality programming, affordable rental facilities, and low-cost and free performances, the Center is able to enrich the lives of the community it serves.

With a mission of bringing people together to discover, create and celebrate both the visual and performing arts, the California Center for the Arts, Escondido is the cultural center of North San Diego County. 

About the Role:

This position manages all aspects of Front of House (FOH) for all events, shows, and programming. Responsible for managing Head Ushers and Volunteer Ushers in the theaters, outdoor events, and as needed.  Provides exceptional customer service for patrons and clients during Center related events, and responds to special requests from patrons and clients.  Assists the Performing Arts team as needed.

The Ideal Candidate for this Position:

  • Is happy working in a fast paced, mission driven, and customer service oriented environment;
  • Must have a minimum of 3-5 years of experience in a customer service management role with the ability to supervise and direct activities of FOH teams, as well as experience in volunteer management;
  • Must be flexible to work days, evenings, weekends and holidays with the ability to work long hours or overtime as necessary;
  • Must have the ability to communicate effectively while maintaining excellent hospitality, interpersonal and customer service skills; and
  • Is organized with strong attention to detail and with the ability to write detailed incident reports.

If you are the ideal candidate and reasonably meet the outlined expectation of experience and qualifications mentioned in the job description, submit your Resume and Cover Letter for consideration. 

Apply directly at https://workforcenow.adp.com/jobs/apply/posting.html?client=artcenter&jobId=230671&lang=en_US&source=CC3

Application deadline: until position has been filled

Note:  The Center is committed to a drug and alcohol free workplace.  All employment offers are contingent upon successful completion of a drug screen and background investigation.  The Center participates in E-Verify Employment Verification System.   

JOB DESCRIPTION

Department: Performing Arts

Supervisor: Community Productions Manager

FLSA Status: Non-Exempt

Terms of Employment: At Will

Employment Status: Part-time up to 30 hours per week

Compensation: $15.00 per hour based on experience and qualifications

Position objective:

This position manages all aspects of Front of House (FOH) for all events, shows, and programming. Responsible for managing Head Ushers and Volunteer Ushers in the theaters, outdoor events, and as needed.  Provides exceptional customer service for patrons and clients during Center related events, and responds to special requests from patrons and clients.  Assists the Performing Arts team as needed.

Duties and Responsibilities:

Key duties and responsibilities include, but are not limited to:

Management:

  • Scheduling and supervision of Head Ushers and Volunteer Ushers
  • Hiring and training of Head Ushers and facilitating Volunteer Usher orientations
  • Providing event-specific information to Head Ushers to assist them in the performance of their duties

Operations:

  • As necessary, facilitating communication between Head Ushers and various internal departments and clients
  • Ensuring that all FOH spaces (including coat checks, locker rooms, and offices) are in optimal working condition

Customer Service:

  • Communicating with patrons and clients regarding issues that arise outside of the scope of Head Usher duties
  • Setting an example for all ushers in the delivery of internal and external customer service

Administration:

  • Updating Artifax and creating reports as needed to ensure efficient theater operations
  • Coordinating with various internal departments to ensure that client lobby needs are attended to in advance of show 

Other duties as may be deemed necessary by the direct supervisor.

Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Ability to supervise and direct activities of FOH teams.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work including patrons, volunteers, and Center employees.
  • Experience in volunteer management.
  • Excellent written, communication, interpersonal and customer service skills.
  • Strong attention to detail and ability to accomplish multiple priorities in a fast-paced work setting.
  • Computer skills with the ability to use various programs including Word, Excel, PowerPoint, email programs, and the Internet.
  • Must be flexible to work days, evenings, weekends and holidays with the ability to work long hours or overtime as necessary.
  • Interest in and knowledge of performing arts.

Education and Experience:

Minimum 3 - 5 years of experience in a customer service management role.

Other Essential Requirements are to: 

  • Integrity – Think and act ethically and honestly.  Take responsibility for his/her actions.
  • Customer Orientation – View the organization through the eyes of the customer.
  • Team Player – Support the larger organizational and team agendas more than personal goals.
  • Communicativeness – Actively and openly seek and share information.
  • Self-objectivity – Know personal strengths and limitations and work towards improving self.
  • Positive Impact – Make a positive impression; be optimistic and enthusiastic; energize others.
  • Drive/Energy – Be passionate about the work; continue to produce in exhausting circumstances.
  • Problem Solving & Decision Making – Be resourceful in finding ways to improve things 

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Must be able to regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move 50 pounds.
  • Specific vision abilities required by this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • While performing the duties of this job, the employee is regularly required to stand and walk 4-6 hours or more depending on the show; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Noise levels vary, but can be high during programming and events.  While performing this job, the employee is exposed to weather conditions prevalent at the time with respect to both indoor and outdoor events. Temperature levels may include hot, cold, and mild.

California Center for the Arts, Escondido is an equal opportunity employer 



Address: 340 N Escondido Blvd
Website: www.artcenter.org

Deadline: 11-30-2017


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