California Arts Council

State of California

Arts Jobs - Detail

Museum Experience Rep (MER)
San Jose Museum of Art (SJMA)

San Jose, CA


Museum Experience Representatives (MER) promote a positive visitor experience while enforcing Museum procedures, ensuring that the visitors’ first and last impression of their experience at the Museum is a positive one. A Museum Experience Rep provides excellent customer service while ensuring the safety of visitors, staff and art works. A Rep has good working knowledge of the Museum facilities, exhibitions, activities, and assists with ticket sales, visitor greeting and orientation, daily set up for public spaces and special events; maintains supplies of visitor materials; and responds to emergencies. Museum Experience Reps will be cross-trained in customer service and sales, safety and gallery procedures, and museum exhibitions.

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Requires excellent interpersonal and communication skills; ability to provide the highest level of customer service at all times; ability to listen actively to visitors, and be responsive to their needs and expectations; ability to remain calm and maintain a positive demeanor in stressful circumstances and handle crowds; ability to exercise good judgment in the presence of Museum visitors and problem solve on the spot; ability to maintain a consistent professional manner in dealing with the public as well as with the Museum staff; ability to work with multiple Museum departments and be flexible with last-minute changes. 

Experience in customer service required. Dependability is a must. Ability to stand for long periods of time required. Evenings and weekend work will be required. Bilingual skills and CPR training a plus. Required to follow Museum's policies and instructions. Background Check may be required.

Addressee:Human Resources Department
Address: 110 South Market Street | San Jose, CA | 95113

Deadline: 04-30-2017

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